Shipping Policy for Virtual Goods in Elaris2

Effective Date: 2022.04.01

1. Overview

This Shipping Policy outlines the terms and conditions for the delivery of virtual goods within Elaris2. By purchasing virtual goods from our platform, you agree to the terms specified herein.

2. Delivery Method

• Instant Delivery: Virtual goods are delivered directly to your in-game account immediately upon successful completion of the transaction.
• In-Game Delivery: Items such as skins, weapons, characters, currency, or other in-game assets will appear in your inventory or specified section of the game.

3. Confirmation of Delivery

• In-Game Notification: Upon a successful transaction, you will receive an in-game notification confirming the delivery of the purchased virtual goods.

4. Access Issues

• Immediate Support: If you encounter any issues accessing your purchased virtual goods, please contact our in-game support team immediately via the support section in the game menu or at admin@elaris2.global.
• Resolution Time: We aim to resolve all access issues within 24 hours of receiving your request.

5. Refunds and Returns

• Non-Refundable Policy: All sales of virtual goods are final and non-refundable once delivery is confirmed.
• Exceptional Circumstances: In cases of defective virtual goods or technical issues that prevent access, please contact our support team. We may offer a replacement or refund at our discretion.

6. Security Measures

• Secure Transactions: We employ robust security measures to ensure the secure delivery of virtual goods.
• Fraud Prevention: For certain high-value transactions, additional verification steps may be required to confirm the buyer’s identity and prevent fraud.

7. Changes to This Policy

• Policy Updates: We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting the revised policy on our website and in-game.
• Notification: Significant changes to this policy will be communicated via email and in-game notifications.

8. Contact Information

For questions or concerns regarding this Shipping Policy, please contact us at:

• Email: admin@elaris2.global
• In-Game Support: Access the support section in the game menu for immediate assistance.

Thank you for choosing Elaris2. We appreciate your support and are dedicated to ensuring a smooth and secure experience for all your virtual goods transactions.